Support

ThrowZone — Axe Throwing Scoring App

Contact

The fastest way to get help is email: support@emsero.com. We respond within one business day, usually same-day during business hours (Central Time).

Common questions

How do I pair a lane tablet with the staff dashboard?

On the staff dashboard tablet, open Settings → Lane Network → tap Generate to create a shared secret. A QR code appears. On each lane tablet, open Settings → Lane Network → tap Scan from staff dashboard and point the camera at the QR. Save Settings on each device. Done.

The staff dashboard isn't seeing my lanes.

All tablets must be on the same Wi-Fi network. Most local networks block Bonjour by default — you may need to enable mDNS / Bonjour reflection on the venue router, or put all tablets on the same subnet (no VLAN isolation).

How do I cancel my subscription?

On the iPad: Settings → [Your Apple ID] → Subscriptions → ThrowZone. Choose Cancel Subscription. You retain access for the remainder of your current billing period.

Can I get a refund?

Refund requests for App Store purchases are handled by Apple, not by EMSERO. Visit reportaproblem.apple.com to request a refund.

Does ThrowZone work without internet?

Yes. The app runs entirely on your venue's local network. Internet is required only the first time the staff-dashboard tablet activates a subscription (StoreKit needs to talk to Apple) and for app updates.

I'm a multi-site operator. Can we license differently?

Yes — venues with ten or more lanes, or chain operators, can request a direct invoice license. Email support@emsero.com.